On call 24/7 — even right now

Plumbing emergency on the Gold Coast?

Burst pipe, gas leak, sewer backup, no hot water — ring now. A real plumber answers, day or night.

Most on-site in 60 minCentral Gold Coast

Real after-hours lineNot a callback service

QBCC licensedPlumbing + gas, $20M insured

Response times

Most calls on-site inside 60 minutes.

Central Gold Coast suburbs — Southport, Surfers, Broadbeach, Mermaid Waters, Robina, Burleigh, Palm Beach, Currumbin — we're typically on-site within an hour, day or night. North end (Coomera, Helensvale, Hope Island) and south (Coolangatta, Tweed Heads) usually 60-90 minutes. Hinterland calls up to 2 hours depending on conditions. We'll give you an honest ETA on the phone before we leave.

After-hours pricing

$185 callout fee

+ standard hourly rate. Quoted on the phone before we leave, fixed-price repair quoted on-site before any work starts.

Call 0472 657 042

What is an emergency

What we class as an emergency.

We'd rather you ring and be told "that can wait til the morning, save the after-hours rate" than sit on a real emergency. Here's the line we use.

Ring us right now

•Burst pipe with active water leak
•Smell of gas (LPG or natural gas)
•Sewer backing up into the house
•Total loss of water across the property
•Total hot water failure in winter (especially with kids or elderly)
•Burst flexi hose under sink or vanity
•Water leaking near electrical fittings
•Toilet overflowing and can't be isolated
•Hot water unit leaking onto floor

Can usually wait for business hours

•Single tap dripping (if it can be isolated)
•Slow drain (kitchen sink, basin)
•Running toilet (if the isolation valve works)
•Hot water lukewarm but still working
•Single fixture install or replacement
•Low water pressure (not zero)
•Quote for a planned reno or new install
•Smell from drains (could be venting issue)

Real callouts

The 7 emergencies we get called to most.

What I've seen on the Gold Coast over the years, and what to do BEFORE we arrive for each one.

1. Burst pipe (under floor, in wall or external)

Turn the mains off at the meter immediately, isolate hot water at the unit if it's a hot line, and start mopping. Most water damage happens in the first 20 minutes — getting the mains off is more urgent than ringing us. Photo everything for insurance before we cut anything open.

2. Gas leak (smell of LPG or natural gas)

Get everyone outside. Don't flick light switches, don't use a phone inside the house, don't unplug anything — any spark in a gas-rich atmosphere is enough. Turn the gas off at the bottle (LPG) or meter (natural gas) if you can get to it safely. Call from outside or from a neighbour's. We will not enter a known leak situation without isolating the supply first.

3. Sewer backup into the house (toilets, showers, floor wastes)

Stop using all water immediately — every flush, every tap makes it worse. The blockage is downstream of every fixture. Don't lift the gully access cover (the relief gully) trying to fix it — that's our job and there's bacterial exposure risk. Move valuables off low floors. We come out the same hour.

4. Hot water failure (especially in winter, especially with kids)

Check the obvious first: is the gas bottle empty, has the unit's pilot blown out, has a circuit breaker tripped, is there a clear leak from the tank? If you've got a recent unit it'll have an error code on the front — text us a photo and we can usually diagnose it on the phone and arrive with the part.

5. No water in the house at all

Check Allconnex / Seqwater outage page first — sometimes it's a council mains issue, not your plumbing. If it's just you, walk to the meter and check the isolation valve hasn't been knocked off. If the meter is spinning with everything off, that's a leak somewhere on your side. Either way we can be there fast.

6. Flexi hose burst under the sink or vanity

This is the single most common after-hours callout we get. Turn the mini stop-valves under the sink/vanity to OFF (clockwise), or if those are seized, turn the mains off at the meter. A burst flexi hose can dump 1,500 litres an hour into your home — speed matters.

7. Toilet overflowing or won't stop running

Behind the toilet, low on the wall, there's a small isolation valve (a screw-slot or lever). Turn it 90 degrees to OFF. That stops the supply. Now you can flush once to empty the bowl and we can take our time getting to you. Don't keep flushing — the bowl will keep overflowing.

While you wait

What to do before we arrive.

Safety first. Damage limitation second. These steps come from AS/NZS 3500 and AS/NZS 5601 — the Australian plumbing and gas standards — and 13 years of being called to scenes that could have been a lot less bad if the homeowner did one or two things in the first 5 minutes.

Turn off the mains water

Your water meter is usually near the front fence or in the front garden. There's a tap or lever — turn it 90 degrees clockwise to close. This stops all water entering the house. Do this first for any water leak you can't isolate at the fixture.

Turn off the hot water unit

If the leak is hot water, isolate the unit too — there's a cold-water isolation valve at the inlet to the HWS. For electric storage, switch the dedicated circuit at the switchboard. For gas, turn the gas isolation valve at the unit.

Turn off the gas at the source

LPG: turn the valve on top of the bottle clockwise until it stops. Natural gas: at the meter (usually side of house) there's a quarter-turn lever — rotate 90 degrees so it's across the pipe. Leave it off until we arrive.

Kill the power if water is near outlets or fittings

If water has reached light fittings, switchboard or wall outlets, switch the main breaker at the switchboard OFF before touching anything. Water and 240V is the part of plumbing emergencies that actually kills people. We'd rather you be safe in the dark.

Move valuables and start mopping

Lift papers, electronics, fabric off the wet floor. Towels along the base of doorways to stop water spreading into other rooms. Buckets under any active drips. Photos for insurance — wide shot, then close-ups.

Ventilate (gas leaks only)

Open every window and external door. Don't run a fan from inside — sparks from the motor. Just natural ventilation. Get the family outside and stay there until we say it's clear.

Gas leak rule of thumbNo switches, no phones inside, no spark sources of any kind. The risk is not the gas itself — it's the spark you make turning the kitchen light on. Get out, ring from outside, then leave it to us. We respond to gas calls with priority.

Three ways to reach us

Pick the fastest one for your situation.

Call (fastest)

Real person, no callback service, day or night. For genuine emergencies always ring — every minute counts.

0472 657 042

SMS with a photo

For semi-urgent issues, send a quick photo of the problem. We can often diagnose straight off the photo and turn up with the right part.

0472 657 042

Quote form

For non-urgent jobs you want to book in. Fill out the form, same-business-day reply, free fixed-price quote.

Get a fixed-price quote →

Non-urgent? Book it in

If it can wait, send the details and we'll book you in.

Slow drain, dripping tap, planned hot water replacement — fill out the form and we'll come back same business day with a fixed-price quote. Save the after-hours rate.

Free fixed-price quote in writing
Same business day response, every time
QBCC licensed plumbing + gas, $20M insured
Lifetime workmanship guarantee

For genuine emergencies, ring 0472 657 042 directly — the form is monitored business hours.

Emergency FAQs

Common emergency questions

What's your response time for a Gold Coast emergency?+

Most calls within the central Gold Coast (Southport, Surfers, Broadbeach, Robina, Burleigh, Mermaid) we're on-site inside 60 minutes. North end (Coomera, Helensvale) and south (Coolangatta, Currumbin) typically 60-90 minutes depending on traffic and where we are. Hinterland calls (Tallai, Springbrook, Tamborine) up to 2 hours. We'll give you an honest ETA on the call.

What does after-hours pricing look like?+

After-hours emergency callout fee is $185 + standard hourly rate. We tell you the exact figure on the phone before we leave, and the repair itself is then quoted fixed-price on-site before any work starts. No hidden charges, no 'travel time' add-ons. If you'd rather wait until business hours, we'll give you that option (and the savings) too, where it's safe to.

Do I really need to call after-hours, or can it wait?+

Genuine emergencies — burst pipes, gas leaks, sewer backup, total water loss, hot water failure in winter when you have kids or elderly — call us. If it's a slow leak or a tap dripping, isolate the fixture and book in for business hours, you'll save the emergency rate. We'll help you decide on the call. We don't push emergency callouts when they're not warranted.

Can you handle gas emergencies?+

Yes. QBCC licensed for both plumbing AND gas. We respond to gas leaks, faulty appliances, no-go pilot lights, and we can certify the gas system after any rectification. Important: if you smell gas, ring us from OUTSIDE the property, after you've isolated the supply at the bottle or meter.

Will my insurance cover the emergency callout?+

Most home and contents insurers cover the resulting damage (water, mould, contents) but not the plumbing repair itself. Some include a 'emergency repair' clause that contributes to the callout. Take photos before we cut into anything, get our written quote, and lodge with your insurer. We can email the invoice and a description for the claim.

What suburbs do you cover for emergency callouts?+

Every Gold Coast suburb from Coomera in the north to Coolangatta in the south, including the hinterland (Tallai, Bonogin, Mudgeeraba, Springbrook) and across the NSW border to Tweed Heads and Banora Point. Acreage and rural calls take a bit longer to reach — we'll give you a real ETA on the phone, not a guess.

I'm in an apartment / strata building — can you still help?+

Yes. We do a lot of strata emergency work in Surfers, Broadbeach and Southport towers. We deal with the strata manager paperwork afterwards if needed. For high-rise burst pipes, the building's main isolation valve is often on the level — let security/concierge know on the way out and they can usually shut your unit's riser off in seconds.

On call now

Plumbing or gas emergency? Ring now.

Real person picks up. QBCC licensed. Most calls on-site within the hour.

0472 657 042