First — turn the water off.
Find your water meter (usually near the front fence or footpath). The lever or tap turns 90 degrees. That stops water to the whole property. If you can't find it, call us, we'll talk you through it.
Then call us.
Tell us what you can see and where. We'll give you an ETA. While we drive we'll talk you through anything you can do to limit the damage.
What we'll do when we arrive.
Find the burst. Isolate it. Repair properly. Test the system. Make sure your water's back on safely. If insulation, plaster or floors are wet, we'll let you know what to dry out so you don't get a mould problem later.
Common causes on the Gold Coast.
Old copper pipe that's corroded through. Tree roots cracking pipework. Water hammer over years. Most homes 30+ years old will see at least one burst pipe in their lifetime.