When you need a plumber right now.
Some plumbing problems can wait until Monday morning. A burst pipe at 11pm isn't one of them. Hills runs a real 24 hour emergency line for the Gold Coast, with a live plumber on call every night, weekend and public holiday.
What we class as an emergency.
- Burst pipes flooding the house
- Suspected gas leaks (smell of gas, hissing)
- No water to the property at all
- Sewer or stormwater overflowing inside the home
- Blocked toilet in a one-bathroom home
- Hot water system leaking from the tank
What happens when you call after hours.
One of the Hills crew picks up. You tell us where you are and what's going on. We give you an ETA right then, not a callback. While we drive, we'll talk you through how to turn off the water main or the gas at the meter if it helps.
What it costs.
After-hours work has an emergency rate that's higher than business hours. We tell you the rate on the phone before we leave, and we give you a fixed price for the actual job before we start work. No surprise invoice.